How long will my order take?

We process orders within 1 to 2 business days. After that, delivery usually takes around 10 business days to Australia, 8 to the United States, 10 to 15 to New Zealand, the UK and Canada, and 12 to 20 everywhere else.

So from the moment you order, expect your parcel in about 10 to 14 business days within Australia. We'll email you tracking as soon as it ships. If you order several items they may arrive separately, on different days, and you're never charged extra for that.

What does shipping cost?

Within Australia, shipping is $5.00, and free on orders over $100. International shipping is a flat $15.00 to over 230 countries. Add items to your cart and enter your address at checkout to see the exact cost for your location.

Tracking your order

You'll get an email with a tracking number once your order ships. Tracking can take 2 to 3 days to start updating after you receive it, which is normal and doesn't mean anything has gone wrong. If your tracking hasn't moved in more than 7 days, email everytech.help@gmail.com and we'll chase it.

What if my order is late?

If your order hasn't arrived within 5 business days of the estimate above, get in touch. We'll track it down, send a replacement, or refund you, whichever you'd prefer. You don't need to argue the point with us.

International orders and customs

We ship to over 230 countries. Orders outside Australia may attract import duties or taxes on arrival, set by your country rather than by us, and these are the customer's responsibility. Most of our products sit below common duty thresholds, but it's worth checking your local rules if you're unsure.

Incorrect addresses

Please check your shipping address at checkout. If an order goes to an address you've entered incorrectly, we'll do what we can, but we can't guarantee recovery. If you spot a mistake, email us within 24 hours of ordering and we'll fix it before it ships.