Refund policy
EveryTech is an Australian business and this policy sits alongside your rights under the Australian Consumer Law. Nothing here limits or replaces those rights.
Change of mind – 30 days
If you have changed your mind, you can return an item within 30 days of delivery for a refund, as long as it is unused, in its original packaging, and in resalable condition.
Return postage for change-of-mind returns is at your cost. We will refund the price of the item to your original payment method within 5 business days of it reaching us.
Email us first so we can give you a return reference – it makes it much easier to match your parcel to your order.
Faulty, damaged, or not as described
This is different, and your rights are stronger.
If an item arrives damaged, stops working, or is not what was described on the product page, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Which one applies depends on how serious the problem is; for a major failure, it is your choice.
This applies regardless of whether the item was on sale, and it applies beyond the 30-day window – consumer guarantees last for a reasonable period given the price and nature of the product.
We pay return postage on faulty items. Email us with your order number and a photo of the problem and we will organise it.
Wrong item sent
Our mistake, our cost. Email us and we will send the right item and cover the return of the wrong one.
Items arriving separately
If you have ordered several products they may arrive in separate parcels on different days. Please wait until the estimated delivery window has passed before reporting something missing – but if it has passed, tell us and we will sort it out.
What we cannot accept back
- Items returned without contacting us first, or outside the 30-day change-of-mind window
- Items that have been used, damaged after delivery, or are missing their original packaging (this does not apply to faulty items)
- Gift cards
Warranty
All products carry a 12-month warranty against manufacturing defects from the date of delivery. This is in addition to your Australian Consumer Law rights, not instead of them.
How to start a return
Email us with your order number, what you would like to happen (refund, replacement or repair), and a photo if the item is damaged or faulty. Our contact address is Everytech.help@gmail.com.
We usually reply within 2–3 business days and will give you the return address and a reference number.
Returns address:
Suite 15, 242–244 Caroline Springs Boulevard
Caroline Springs, VIC 3023
Refund timing
Once we have received and checked your return, refunds go to your original payment method within 5 business days. Your bank may take a few days more to show it.
If you are not happy with the outcome
Email us and say so – most things are fixable. If we cannot resolve it between us, you can contact Consumer Affairs Victoria or the ACCC.